Privacy & Policy

This Privacy Policy describes how Haik (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or interact with our website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:

• Email:  info@haik.com.pk
• Address: Head Office D84 Malir Cantt Karachi, Pakistan.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to provide our services. We may also collect additional information if you contact us for support.

In this Privacy Policy, “Personal Information” means any information that identifies, relates to, or could reasonably be linked to an identifiable individual.

Device Information

Purpose of collection:

• To load the Site accurately
• To perform analytics and improve website performance

Source of collection:

• Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose:

• Shared with analytics and hosting providers (such as Google Analytics and web hosting services)

Personal Information collected:

• Web browser type
• IP address
• Time zone
• Cookie information
• Pages viewed, referring URLs, and interactions with the Site

Contact / Form Information

Purpose of collection:

• To respond to inquiries
• To provide customer support or requested information

Source of collection:

• Collected directly from you via contact forms, email, or comments

Disclosure for a business purpose:

• Not shared with third parties except as necessary to operate the Site

Personal Information collected:

• Name
• Email address
• Phone number (if provided)
• Message content

Customer Support Information

Purpose of collection:

• To provide customer support

Source of collection:

• Collected from you

Disclosure for a business purpose:

• Not shared, except with service providers required to support communication

Personal Information collected:

• Any information you choose to provide

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.
If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help us operate our website and provide our services, including:

• Website hosting providers
• Analytics providers (such as Google Analytics)

We may also share Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.

We do not sell, rent, lease, or trade your Personal Information to third parties.

Behavioral Advertising & Analytics

We may use your Personal Information to provide you with relevant content or advertisements.

For example:

• We use Google Analytics to understand how visitors use our Site.
  Google’s Privacy Policy: https://www.google.com/policies/privacy/
  Opt-out: https://tools.google.com/dlpage/gaoptout

You can opt out of targeted advertising via:

• Google: https://www.google.com/settings/ads
• Facebook: https://www.facebook.com/settings/?tab=ads
• Digital Advertising Alliance: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Operate and maintain the Site
• Respond to inquiries
• Improve our services
• Communicate updates, if you have opted in

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests that do not override your rights

Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on users.

Your Rights

GDPR (EEA Residents)

You have the right to:

• Access your Personal Information
• Correct or update your information
• Request deletion
• Data portability

To exercise these rights, please contact us using the details above.

Your information may be processed outside Europe, including in countries where our hosting or analytics providers are located.

CCPA (California Residents)

You have the right to:

• Know what Personal Information we collect
• Request correction or deletion
• Request data portability

You may designate an authorized agent to submit requests on your behalf.

Cookies

Cookies are small data files placed on your device. We use functional, performance, and analytics cookies to improve your browsing experience.

Cookies help us:

• Remember preferences
• Understand how visitors use the Site

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

Learn more: https://www.allaboutcookies.org

Do Not Track

Because there is no consistent industry standard, we do not alter our practices when “Do Not Track” signals are detected.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Complaints

If you have a complaint, please contact us first.
If unresolved, you may lodge a complaint with your local data protection authority.

Last updated: May 2026